in the waiting room

I am waiting at the Health Center Pharmacy for my drugs. I have been here for twenty minutes now, and someone has been lying on the floor all this time, crying out of pain. I, and several other people, asked if she was ok and if she needed help. She said she was fine, waiting for her ride, but she could not sit anymore, since her back was hurting too much. But only a couple of elderly people, both having a hard time walking (one helping herself with a cane, the other on a wheeling chair) stopped and began to chat with her, to ease her pain and maybe theirs. The gentleman on the wheelchair is still there, chatting amiably. She is laughing now.